| |
Top Five Asked Questions
|
| Q.1.1 |
I've forgotten my username and password. How can I retrieve my login information? |
| |
Simply click "Forgot Password?" under Member Login on the homepage,
on the next page enter your username and a link to reset your password will be emailed to you.
If you need more help, try our video tutorials - click here.
|
| Q.1.2 |
How can I update my credit card information in the system? |
| |
To update your credit card information, call
(323)462-8200, Monday through Friday, 10am to 6pm (PST) and
the new credit card information will be used the next time you are billed.
|
| Q.1.3 |
How do I enter or update my resume? |
| |
Login to your account, then click on "RESUME" (upper right-hand corner). You will be taken to the PHOTOS page. Click on "EDIT RESUME" (upper left-hand corner).
|
| |
|
| |
Registration & Billing
|
| Q.2.1 |
How do I sign up with Casting Networks? |
| |
If you have representation, your agent is probably registered with Miami Casting.
You should firstcontact them to create an account for you.
|
| Q.2.2 |
Does my child need a work permit? How do I obtain one? |
| |
Please refer to these guidelines: http://www.dol.gov/esa/programs/whd/state/certification.htm
|
| Q.2.3 |
How much does Casting Networks cost? |
| |
There is no cost for represented accounts. All photos uploaded to your account are free for a limited time! As for your resume, it can be entered by you or your agency at any time for free as well. However, if you would prefer that we enter the resume for you, the following charges will apply: $20 for Casting Networks to input a new resume - $10 for Casting Networks to update a resume.
If you choose to have any acting/audio reels or Skill Clips played on your account there will be a $5/month Hosting fee.
For $25, you can upload a demo reel (including up to 6 minutes of audio and video) or break it up for $10 per clip (minimum $25 fee). For the $5 per month fee you can also upload 5 skill clips or resume credit (up to one minute).
All reels, photos, and resumes can be mailed to the LA office:
Crossroads of the World
6671 Sunset Blvd. Ste. 1517
Los Angeles, CA 90028
|
| Q.2.4 |
What methods of payment do you accept? |
| |
We accept Cash, Check, Money Order, Visa and Mastercard for photos, reels, and resumes. Please make checks payable to Casting
Networks. A $25 service fee will apply to all returned checks.
For any recurring monthly fee, we accept only Visa and Mastercard.
If you don't have a credit card, please consider the following alternative:
Visa offers a Pre-Paid Gift Card that you can purchase with cash at
several locations in the area. You can purchase the prepaid gift
card in the amount you need to pay for your Miami Casting services.
Here is a link to the VISA prepaid gift card site:
Click Here
|
| Q.2.5 |
How do I update my credit card information? |
| |
If you would like update your credit card information,
you can call us at
(323)462-8200
and we can update the information for
you on our end. The new credit card information will be used the next
time you are billed. We are available Monday through Friday, 10am to
6pm (PST).
|
| Q.2.6 |
How do I cancel my membership? |
| |
Send an e-mail to fltalentsupport@castingnetworks.com. The e-mail should include your name and reason for cancellation (we ask for the reason in case there's any improvement we can make to the site in the future). Your account will be deactivated and you will no longer be charged the $5 monthly fee for hosting. Cancellation requests are processed M-F 9:30am-4pm (PST)and must be submitted at least 1 business day before your billing date to avoid getting charged.
|
| |
|
| |
Locations & Hours
|
| Q.3.1 |
Where are you located? |
| |
We are located at:
39 W. 19th St. Ste. 604,
NY, NY 10011
NY Hours: Monday through Friday, 10:00am - 5:00pm
Map:

OTHER LOCATIONS:
| Hollywood |
Casting Networks
Crossroads of the World
6671 Sunset Blvd.
Suite 1517
Hollywood, CA 90028
View Map
Phone: (323) 462-8200 |
| San Francisco |
Casting Networks
84 First St.
San Francisco, CA 94102
View Map
Phone: (415) 896-2228 |
|
| Q.3.2 |
What are your business hours? |
| |
NY Hours:
Monday through Friday
10:00am to 5:00pm
|
| |
|
| |
My Account
|
| Q.4.1 |
I've forgotten my username and password. How can I retrieve my login information? |
| |
Simply click "Forgot Password?" under Member Login on the homepage,
on the next page enter your username and a link to reset your password will be emailed to you.
|
| Q.4.2 |
How do I change my username and password? |
| |
- Go to www.miamicasting.com and login with your current username and password.
- From the Welcome screen click Profile (upper right-hand corner).
- Scroll down to the Username/Password field.
- When you are finished making changes, click Submit.
|
| Q.4.3 |
How do I update my contact information and sizes? |
| |
This information is located in the "personal profile" portion of your account. Login to your account from www.miamicasting.com. On the Welcome screen, click Profile (upper right hand corner). When you have finished making changes, click Save & Continue at the bottom of the page.
|
| Q.4.4 |
I've entered my information, why can't I see my resume? |
| |
There maybe two reasons why you are unable to see your resume.
1. Adding skills is not creating your resume.
This is additional information for you to enter that may not be found on your resume, that you would like a Casting Director to know.

2. Your agent has you listed as having a model profile, which means your resume does not appear.
Please read the next question to see how to enter or update information on your resume.
|
| Q.4.5 |
How do I enter or update my resume? |
| |
- Go to www.miamicasting.com, and login to your account.
- From the Welcome screen click on RESUME (upper right-hand corner).
- Click on EDIT RESUME (upper right-hand corner).
- To add a credit, click the "+" symbol next to Add Resume Line.
- To add a new heading click the "+" symbol next to Add a New Heading Here.
- To move your headings or credits up or down click on the up and down arrows next to each listing.
- To edit an existing entry click on the pencil symbol next to it. When you are finished editing the listing click on the disk symbol to save it.
Figure 1.

|
| Q.4.6 |
Will I be able to see what my agent has submitted me for? |
| |
No, you will not be able to see what projects your agent had submitted you for - you would have to contact your agent for that information.
|
| Q.4.7 |
What happens to my account if I leave or my agent drops me? |
| |
Miami talent are only eligible to have an account with their agent. If you are interested in creating a Personal Account through New York or LA, you can sign up on www.nycasting.com or www.lacasting.com.
|
| Q.4.8 |
How do I get technical support? |
| |
Technical support for talent is available Monday through Friday 10am to 5pm (EST), excluding major holidays, by calling (212)375-1000. If you prefer to use e-mail, please contact us at fltalentsupport@castingnetworks.com.
|
| |
|
| |
My Photos
|
| Q.5.1 |
What's the difference between a premiere photo and additional photos? |
| |
The Premiere photo is the picture most closely associated with your profile. This is the photo that will appear first when you are submitted or searched in the system by a Casting Director. Additional photos can be viewed from within your profile. These are used to show different looks to casting directors and agents. Your agent has the ability to choose which one will be the Premiere photo each time they submit you for a job, so that you can be more specific to the role that is being cast.
|
| Q.5.2 |
How do I add or update photos in my profile? |
| |
| |
| |
You will need to submit your photo by using the photo uploading form accessible from your Resume screen. Click the Add Photos button (upper left-hand corner) and you will access the photo uploading form. Browse for the photo on your desktop, click Add Photo, and write us a note with any instructions. Photos should be sent as JPEGs, with a resolution of 72 dpi and a height of at least 500 pixels. Please allow two business days for photos processed using the photo uploader.
If you need more help, try our video tutorials - click here.
If neither of the above options are available to you, you can mail photos to our main location
39 W. 19th St. (Ste. 604) NY, NY 10011 . (Note: Please send reproductions only! We are not responsible for original photos as photos will not be returned. If you choose to send in original photos, you do so at your own risk). |
|
| Q.5.3 |
I updated my photo. Why isn't it up, and why am I still seeing my old photo? |
| |
Photos are posted the next business day following processing. So, if it hasn't been 24 hours yet, please give it a little time. If you have emailed us photos using the photo uploading form, please note the process is not instantaneous.
If you still see your old photo after waiting 24 hours, you probably need to delete temporary internet files in your internet browser. A computer will remember a page that you've been to previously to help you get there quicker the next time. So, you might be pulling information from your computer, rather than what's actually on the website.
To delete temporary internet files using Internet Explorer, click on the "tools" drop-down menu at the top of the screen. Click on "Internet Options". A new window will pop up. Click on "Delete Files" (in the middle, under the temporary internet files heading). Another window will pop up asking you to confirm this request. Check the box that says "delete all offline content", and click OK. (See Figure 1).
To delete temporary internet files using Firefox, click on the "tools" drop-down menu at the top of the screen. Click "Options" and choose "Privacy". click "Clear Cookies," click "Clear Cache," and click "Clear All Information Stored While Browsing." Click "Ok." (See Figure 2).
Log back into your Casting Networks account. You should be able to see the new photos.
Figure 1:

Figure 2:

If you need more help, try our video tutorials - click here.
|
| Q.5.4 |
Why are no pictures showing up on my resume? |
| |
The system requires that you have Flash Player to view the photos. This is probably why you aren't able to see them.
To install Flash Player, simply visit our homepage at www.miamicasting.com. There's a button on the bottom of the page that says "Get Macromedia Flash Player". Click on the button and follow the instructions.
Once the installation is complete, log back into your Casting Networks profile. You should be able to see the photos. If you still have problems, please give us a call at (323)462-8200, and we will troubleshoot with you over the phone.
|
| Q.5.5 |
Can I e-mail you a headshot or digital photo? |
| |
You can update your photos through your profile. The photo uploading form you fill out (accessible from the Resume screen) is sent to our Photos department. The photo should be a JPEG image, with a resolution of 72 dpi and a height of at least 600 pixels.
Figure 1:

Figure 2:

Figure 3:

If you need more help, try our video tutorials - click here.
|
| Q.5.6 |
How do I delete photos? |
| |
If you would like a photo permanently removed, give us a call at (212)
375-1000
and we can delete it for you on our end. We are available Monday through Friday, 10am to 5pm.
|
| Q.5.7 |
How many photos can I put on my profile? |
| |
The limit is 50 photos per profile.
|
| |
|
| |
My Video & Audio
|
| Q.6.1 |
What formats can my Reel/Clips be? |
| |
If you bring in your reel, it can be VHS, Mini DV, and DVD. If you upload clips online they can be:
.3gp .3gp2 .avi .dv .mpg .mpg4 .mov .mqv .wmv .asf
If you need to convert your file to an accepted media type, you can use this website to do it for free: www.media-convert.com
|
| Q.6.2 |
How do I upload a video file? |
| |
Video File Upload
1. Make sure that the File tab is selected.

2. Open the folder with the video file and drag the highest quality version of the video that you have onto the Drop Zone.

After a few seconds of loading, the movie will be ready to edit and upload with the publisher.
|
| Q.6.3 |
Do I need to install a plug-in in order to use the Video Uploader?
|
| |
Yes. Once you’re in your Media Bin, click on “Add Video to Cart”. The page will give you a link to download the plug-in necessary to view the Video Uploader. Click on “Get Plug-in” and run the program on your computer. This will guide you through the installation process. After the plug-in has finished installing, you can refresh your internet browser and the Video Uploader will display.
|
| Q.6.4 |
How do I plug in a video camera? |
| |
Most video cameras that can interface with the publisher use the IEEE 1394 stardard (often called Firewire or iLink).
1. To connect the video camera to a computer with an IEEE 1394 port, simply connect the digital video port on the camera (usually labeled DV or DV Out) to the Firewire port on the computer with a Firewire cable.
2. Turn the video camera on.
3. The camera should now be available for control via the publisher.
|
| Q.6.5 |
How do I capture from a recorded tape? |
| |
1. Connect your digital Video Camera (DV, DVC, Digi8) to your computer via an IEEE 1394 (aka Firewire or iLink) connection.
2. Turn the Video Camera on.
3. Place it in VCR mode (aka VTR mode or playback mode).
4. In the publisher, click the Video Camera tab.

5. If more than one video camera is available, select the Video Camera you want to capture from.
6. Using the controls provided by the publisher, rewind and fast forward to the point in the tape where you want to begin recording.
7. Press Play to start the tape at the desired place.
8. Press Start Capture to begin capturing the signal from the tape into the publisher.
9. Press the Done button to complete capture and proceed to edit mode.
|
| Q.6.6 |
How do you upload from a Webcam? |
| |
1. Make sure that the webcam is plugged in and that you have the drivers supporting it installed.
2. In the publisher, click the Webcam tab.

3. If prompted, select your webcam from the list of connected devices. (Some webcam drivers cause two icons to appear that each represent the same webcam. If so, just pick one, they both work.)
4. Using the Audio Source Selection Box below the Preview Window, choose the audio source you want to record sound from.
|
| Q.6.7 |
What is the difference between Skill Clips and my demo reel? |
| |
Your demo reel (a six minute sample of your work) was the first innovation in casting that allowed casting directors to see examples of your work when considering you for auditions. Skill clips is an even more direct way to showcase the skills you list in your resume in two minutes or less. You're not just telling the casting director you can juggle, you’re proving it!
|
| Q.6.8 |
How do I upload my skill clips from a dvd? |
| |
You may mail it in for processing to our LA office.
|
| Q.6.9 |
I'm downloading an accepted form of media, why is it saying it's not accepting it? |
| |
The file type is not the only thing that determines whether your media can be uploaded. Your video may not have the correct compression and encoding.
Try to get a purer form of the media in order for it to upload.
|
| Q.6.10 |
After I download and install the plug-in on Firefox, I refresh my browser and the link to the plug-in still displays.
|
| |
Close out of Firefox and restart it. Once you log into your account again and add video to your cart, the video uploader will display.
|
| Q.6.11 |
When I play my clip, why does it say “Video Coming Soon”?
|
| |
Your clip must first be approved by Casting Networks. It will be approved within 24 hours and then will be available to attach to your resume.
|
| |
|